For items shipping from our warehouse in Ohio the cut off time is 2:30PM EST. The cut off time varies when shipping from other facilities. It is best to call us if you need an item shipped the same day and we will advise if it is possible. Normally in stock items ship the same day.
If the item is in stock and is received before 2:30PM EST, it will ship the same day. If your order is shipping from an alternate location, there is no guarantee the order will ship the same day. If there are discrepancies on pricing or other issues with your order, there is no guarantee the order will ship the same day. If you have an emergency need, please call us to discuss your order.
All orders are shipped UPS ground or Federal Express ground. We can ship Air via UPS, Federal Express, UPS Sonic Air or DHL. We can also ship through the US Postal Service or you can request a courier. You must request the type of service you want upon placing your order. If no request is made, we will ship UPS Ground best way as soon as the order is available to ship. We will always charge you for the freight unless you supply a shipping acct number for one of the carriers and then we will mark your order collect.
Yes, we can ship to most anywhere in the world.
All orders are shipped with added freight unless otherwise discussed with someone in our sales department. We can charge your account number for a carrier like UPS or Federal Express but you must make us aware you want us to charge the account number when you place your order.
Please call customer service at 800.328.0496 and we will work to resolve the situation.