FAQs
- What are the terms/conditions/policies for National Fuse Products?
- How do I identify a fuse?
- I asked for one brand but you offered another, why?
- What is the cut off time for placing an order?
- Will my order ship today?
- Can I return a product that I did not purchase from you?
- Do you sell used, surplus or reconditioned products?
- Do you have Will Call?
- Can I come to your location?
- Do you sell to residential customers?
- Can I buy direct from you?
- What are your office hours?
- I need fuses immediately, can I send a Courier or can you send out a courier to me?
- Can I use my P-card or credit card to buy?
- Why did you charge me freight charges?
- I need to change or cancel my order!
- Why do I need to pay for my order in advance?
- Do I have to pay sales tax?
- How can I receive bulk pricing?
- Can I get better pricing?
- I sent an email and received no response.
- How will you ship my order?
- Where is National Fuse Products located?
- How can I order?
- Can I return something I bought?
- My order was damaged in shipping.
- How can I reorder?
- Can you ship to Canada?
- How will you ship my order?
- What is the contact information for National Fuse Products?
- What is the best way to contact you?
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Q: What are the terms/conditions/policies for National Fuse Products?
A: All on-line orders are by credit card.
All first time orders are by credit card. If you wish to open an account you must fax atleast three trade references to 440-356-8185, Attn: AR. We will contact you if your account is opened. Normal terms are NET 30 days. We have the right to suspend terms if the account is misused.
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Q: How do I identify a fuse?
A: The best way to identify the fuse is by the part number. Usually there is a manufacturer name, the amperes and voltage, and the type or speed of the fuse. Any markings on the fuse, the amps, volts, speed, and size, will help in the identification.
We can also try to identify it by the description: measure the size of the fuse in mm or inches (both diameter and length), the amps, the volts, any letters or numbers on the fuse, any pictures on the fuse.
You can email or fax a picture of the fuse to us and we can see if you have enough information to identify it.
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Q: I asked for one brand but you offered another, why?
A: Different companies manufacture identical fuses. If you call with a part number and we can offer you that part or another brand that may be in stock or less expensive we may offer that to you. You may need a large quantity that we can supply in a variety of brands. Also, if the part you are looking for is obsolete or may have a long lead time, we may offer you an equivalent that may be in stock or that will not take as long to order in for you. Another reason why we may offer you a cross is that you need the fuse immediately and we may have the same fuse in a different brand sitting in our warehouse that we can supply to you right away. We will always make you aware of the new part number and manufacturer if we cross your fuse. You can also tell us that “no cross” will be acceptable and then we will only quote you on the fuse you ask for.
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Q: What is the cut off time for placing an order?
A: For items shipping from our warehouse in Ohio the cut off time is 4:30PM EST. The cut off time varies when shipping from other facilities. It is best to call us if you need an item shipped the same day and we will advise if it is possible. Normally in stock items ship the same day.
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Q: Will my order ship today?
A: If the item is in stock and is received before 4:30PM EST it will ship the same day. If it is shipping from an alternate location there is no guarantee the order will ship the same day. If there are discrepancies on pricing or other issues with your order there is no guarantee the order will ship the same day. If you have an emergency please call us to discuss your order.
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Q: Can I return a product that I did not purchase from you?
A: No.
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Q: Do you sell used, surplus or reconditioned products?
A: No. All the products we sell are NEW.
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Q: Do you have Will Call?
A: Yes. Please call ahead to make sure the fuse you need is in stock.
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Q: Can I come to your location?
A: Yes, we are located at 19100 Old Detroit Road in Rocky River, Ohio 44116. We are in the “Old River Shopping Area” off of Detroit Road. (have a map by mapquest) Please note our office hours are Monday-Friday 8:00am-5pm EST.
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Q: Do you sell to residential customers?
A: Yes.
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Q: Can I buy direct from you?
A: Yes. Please call, email, or fax us what you need.
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Q: What are your office hours?
A: Monday thru Friday, 8:00am-5:00pm EST. You can contact us by: phone, fax, or email and we will respond during normal business hours. We are also closed on all major holidays. Our website, www.nationalfuse.com, with on-line ordering is available 24 hours a day, 7 days a week.
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Q: I need fuses immediately, can I send a Courier or can you send out a courier to me?
A: Yes, please call ahead to make sure we have the product you need and let us know that a courier will be picking up or if you want us to arrange the courier. If we arrange for the courier will be charged the transportation fee.
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Q: Can I use my P-card or credit card to buy?
A: Yes, we accept p-cards (procurement cards) and all major credit cards.
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Q: Why did you charge me freight charges?
A: All orders are shipped with added freight unless otherwise discussed with someone in our sales department. We can charge your acct# for a carrier like UPS or Federal Express but you must make us aware you want us to charge the account number when you place your order.
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Q: I need to change or cancel my order!
A: Please contact our sales department immediately. You may not be able to cancel or modify your order if it has already shipped or if we quoted you “non-cancel/non-returnable”. There may be a cancellation fee.
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Q: Why do I need to pay for my order in advance?
A: Any order that has Made to Order, Non-Cancelable/Non-Returnable must be paid in advance to ensure that the order cannot be canceled at a later date.
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Q: Do I have to pay sales tax?
A: You will be charged sales tax unless you are a non-tax entity. Please fax your tax exempt info to 440-356-8185 or bring with you when you pick up your order.
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Q: How can I receive bulk pricing?
A: You can phone/fax/or email to request bulk pricing. Please specify the part number, qty, and your Company Name. There is no guarantee your request will be granted.
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Q: Can I get better pricing?
A: Our pricing is competitive. If you feel you should receive better pricing please contact our sales department. There is no guarantee that your request will be granted.
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Q: I sent an email and received no response.
A: We apologize for the delay in responding. Please call and talk to our sales staff and make them aware of the date, time, and email address you sent correspondence and we will be happy to assist you.
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Q: How will you ship my order?
A: All orders are shipped UPS ground or Federal Express ground. We can ship Air via UPS, Federal Express, UPS Sonic Air or DHL. We can also ship through the US Postal Service or you can request a courier. You must request the type of service you want upon placing your order. If no request is made we will ship UPS Ground Best Way as soon as the order is available to ship. We will always charge you for the freight unless you supply a shipping acct number for one of the carriers and then we will mark your order collect.
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Q: Where is National Fuse Products located?
A: We are located at 19100 Old Detroit Road in Rocky River, Ohio 44116. We are in the “Old River Shopping Area” off of Detroit Road.
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Q: How can I order?
A: Call, email, or fax or go to our website and order on-line.
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Q: Can I return something I bought?
A: Please contact a customer service representative. Our policy is that you must obtain an RMA before any return. We may charge a restocking fee, non-stock items may be non-returnable, and some items may not be returnable. Normally after 30 days no item may be returned. If we issue you an RMA you are responsible to pay the freight and ship the package back to us. At the time we receive the return we will inspect the merchandise returned and decide if it is in good condition. At that time a credit will be issued. If an item is damaged in shipping no credit will be issued. Please note: all Made to Order items are Non-Returnable.
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Q: My order was damaged in shipping.
A: Please call customer service and we will work to resolve the situation.
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Q: How can I reorder?
A: You can log in to your account on the main page and reorder what you purchased in the past. You can also contact us and order by phone/fax/or email.
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Q: Can you ship to Canada?
A: Yes we can ship to Canada. We can ship direct from our location in Rocky River, Ohio. We cannot drop ship items from any factory direct to you. We must ship from our location.
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Q: How will you ship my order?
A: We ship using UPS and Federal Express. We can also ship through the US Postal Service, DHL, or by courier. Please advise how you wish us to ship your order.
